AWS re:Invent 2025 - Automate any business process using Amazon Quick Suite (BIZ224)

Summary of AWS re:Invent 2025 Presentation: Automate Any Business Process Using Amazon Quick Suite

Overview of Amazon Quick Suite

• Quick Suite is a unified workspace that allows humans to collaborate with AI agents over a secure view of customer data
• It aims to simplify and accelerate the process from idea to action by enabling business users to leverage AI agents
• Quick Suite includes three main components:
  1. Quick Flows: Enables business users to create and customize purpose-built automations without technical expertise
  2. Quick Automate: Allows technical teams to automate complex workflows using multiple AI agents
  3. Quick BI: Provides integrated business intelligence and analytics capabilities

Quick Flows: Empowering Business Users to Automate Routine Tasks

• Quick Flows enables business users to create, customize, and share automations without any coding

• Key benefits demonstrated:

  • Arush's team in the Worldwide Specialist Organization saved tens of thousands of hours annually by automating meeting preparation
  • Donna's compliance team reduced policy review time by 75%, from 80 hours to 15-20 hours per review
  • Evan's global selling team saved 19 hours per month for each account manager, resulting in 12% bandwidth savings

• Quick Flows features:

  • Natural language-based flow creation and configuration
  • Integrated research agent to perform comprehensive research
  • Ability to schedule and automate workflows
  • Governance and security controls for IT teams

Quick Automate: Automating Complex Business Processes with Multi-Agent Workflows

• Quick Automate enables the orchestration of multiple AI agents to automate complex, high-scale business processes

• Key capabilities:

  • UI agent for automating tasks in applications without APIs
  • Custom process agents built using Agent Core
  • Integration with third-party agents and models
  • Consumption-based pricing model, only paying for execution time

• Jable's Use Cases:

  1. Quoting and Scheduling: Automated the process of gathering relevant information and lessons learned to reduce errors and improve productivity
  2. Accounts Receivable: Developed an agent to read emails, extract invoice information, and update systems, saving $400,000 annually and improving quote accuracy

Key Takeaways

• Quick Suite empowers both business users and technical teams to automate a wide range of business processes using AI agents
• Quick Flows enables non-technical users to create sophisticated automations, driving significant productivity gains
• Quick Automate allows for the orchestration of multiple agents to tackle complex, high-scale business processes
• Customers like Jable are already seeing substantial benefits, including cost savings, improved accuracy, and increased employee productivity

Technical Details and Business Impact

• Quick Suite leverages AWS's Agent Core technology to power the AI agents
• Supports a variety of agent types, including UI agents, custom process agents, and integrations with third-party agents
• Provides governance, security, and compliance features to ensure enterprise-grade reliability
• Customers like Jable have seen:
  • 10% reduction in scrap from improved quoting and scheduling
  • $400,000 annual savings from automating accounts receivable processes
  • Improved quote accuracy and employee productivity