AWS re:Invent 2025 - Infrastructure for the impossible: Turning public sector barriers into...

Transforming Public Sector and Government with AWS

Pioneering Infrastructure for the Impossible

• AWS has a history of delivering foundational infrastructure and technical capabilities to enable public sector organizations to tackle their most critical initiatives.
• The launch of AWS GovCloud in 2011 was a "Hoover Dam moment" - a massive project that overcame technical hurdles to provide a purpose-built cloud infrastructure for government workloads.
  • This included building custom hardware security modules, specialized network segmentation, and new identity management systems.
  • The technical complexity increased further with the launch of the AWS Top Secret and Secret regions, which required solutions for handling classified information at multiple security levels.
  • These innovations transformed how government agencies operate and ushered in a new era of cloud adoption in the public sector.

Powering the Next Wave of Innovation

• To further support public sector missions, AWS is making a $50 billion investment in AI and high-performance computing infrastructure in the U.S., providing nearly 1.3 GW of capacity.
  • This will accelerate critical government workloads like autonomous systems development, energy innovation, and genomic data processing.
• The AWS European Sovereign Cloud, backed by a €7.8 billion investment, will be the first fully-featured independently operated sovereign cloud to meet the unique needs of European governments and enterprises.
• AWS is also bringing purpose-built AI infrastructure directly to customers' data centers through the "AI Factories" offering, helping to accelerate time-to-value for AI initiatives globally.

Transforming Mission-Critical Workloads

• The U.S. Navy used a multi-modal, agent-based AI solution built on AWS GovCloud to transform its submarine maintenance process, reducing the time from weeks to hours.
• The solution operates at the Department of Defense's highest unclassified security level (IL5), showcasing how AWS infrastructure can enable advanced AI capabilities in sensitive environments.
• The Maverick mobile innovation lab, a collaboration with partners, allows AWS to rapidly prototype and develop autonomous systems solutions directly in mission environments.
• At Lawrence Livermore National Lab, AI played a critical role in achieving fusion ignition, a decades-long scientific goal, and is now enabling the lab to transform its operations and scientific research.

Empowering Citizen Services with Agentic AI

• AWS is enabling Agentic AI solutions to revolutionize citizen and public services, such as:
  • Amazon Connect's new capabilities for healthcare patient engagement, reducing patient abandoned calls by up to 59% and appointment wait times from 2 weeks to 24 hours.
  • Cohere Health's solution that uses Agentic AI to reduce prior authorization review times by 30-40% while improving clinical decision accuracy.
• Capita, a global business process management firm, is partnering with AWS to transform traditional government services using Agentic AI, achieving a 40% reduction in case handling time and a 25% increase in throughput.

Accelerating Nonprofit Innovation

• The AWS Imagine Grant program has awarded $21 million since 2018 to nonprofits using cloud and AI technologies to advance their missions.
• The Jane Goodall Institute is using Amazon Bedrock and Claw models to digitize and analyze 65+ years of primate research data, unlocking new scientific discoveries.
• The Jane Goodall Institute has received the 2025 AWS Imagine Grant Pathfinder Award and an additional $1 million commitment from the Generative AI Innovation Fund.

Conclusion

• AWS continues to deliver the foundational infrastructure and technical capabilities to enable public sector organizations, government agencies, and nonprofits to tackle their most complex challenges.
• From secure cloud environments to advanced AI and high-performance computing, AWS innovations are transforming how these organizations operate, serve citizens, and drive scientific breakthroughs.
• The future holds boundless opportunities, and AWS is committed to partnering with customers to turn barriers into breakthroughs.