Enterprise Agentic AI: Isera's Generative AI Solutions and AWS Partnership

Introduction

• Isera is a startup focusing on AI-based solutions for enterprises.
• Isera offers an "agentic AI platform" that provides easy-to-use, deployable experiences for enterprises across domains like IT, HR, Finance, etc.
• Isera's flagship products include:
  • AI Co-Pilot: Allows building co-pilot experiences for employees and customers.
  • Agent Assist: Provides contextual information to agents to improve ticket resolution and support.

Isera's Technological Differentiators

• Isera's stack is built on a multi-cloud, flexible deployment model.
• Isera has its own 70-billion parameter foundation model, fine-tuned on LLAMA-based models.
• Isera builds domain-specific large language models (LLMs) to avoid extensive prompt engineering and fine-tuning.
• Isera uses efficient task-specific models (1-8 billion parameters) for low latency and cost-saving.
• Isera's NLM Gateway enables integration with third-party models.

Universal Agent Orchestrator

• Isera's agentic solution operates at both domain and task levels.
• The Universal Agent Orchestrator platform enables multi-agent collaboration across domains and tasks.
• Agents have access to various enterprise applications (e.g., ServiceNow, Workday) to execute actions.
• Isera supports different agent types, from prescriptive to generative, based on use case requirements.

Isera-AWS Integration

• Isera leverages various AWS services throughout its stack, including EC2, S3, OpenSearch, etc.
• Isera is an AWS Gen Competency Partner and is integrating its domain-specific LLMs with the AWS Bedrock platform.
• Isera has benchmarked its agents against industry leaders, outperforming in cost, latency, accuracy, stability, and security.

Isera Agent Assist and Security

• Isera Agent Assist provides contextual information and next-best-action recommendations to support agents.
• Isera's security model ("TRAPS") ensures data privacy, auditability, and traceability of AI decisions.

Customer Case Study: Dave Banking

• Dave Banking, a neobanking company, adopted Isera to provide AI-based support and action execution within their mobile app.
• Isera integration led to high auto-resolution rates, cost savings, and improved agent productivity and experience.

Isera's Industry Recognition

• Isera has been recognized by Gartner, Forrester, and IDC as a leading provider of AI-powered solutions for enterprises.

Conclusion

• Isera showcases its generative AI solutions and deep integration with AWS services.
• The company highlights its technological differentiators, security focus, and successful customer case studies.
• Isera invites the audience to visit their booth and discuss further opportunities for collaboration.