Automating Complex Business Processes with Agentic Automation

A New Era in Agentic Automation

• Automation Anywhere has been in the business for 20+ years, pioneering Robotic Process Automation (RPA).
• In the last few years, the industry has expanded significantly with the introduction of Agentic Automation, which is more predictive and proactive.
• Agentic Automation combines AI and an action layer to automate more of the customer's business, delivering much larger business results in days, not months.
• Automation Anywhere leverages the leading Agentic Automation platform, powered by AWS, to enable business users to automate their processes and easily adopt packages with Geni to build automations faster.

A Practical Guide to Deploying and Developing Geni Solutions

• Automation Anywhere has integrated with various AWS products, including Sage Maker, Bedrock, Tex Track Connect, and Amazon Q, to transform enterprises.
• The Automation and AI Enterprise System includes an Automation System, an AI System, and AI Solutions built using Amazon Q for various industries and business functions.
• The system enables seamless integration between different systems, such as Salesforce and Microsoft Teams, to automate complex processes like loan processing.

AI Agents in Action

• The demo showcases the loan processing automation for a car dealership, where an AI agent extracts data from documents, runs credit checks, and provides recommendations to the loan underwriter.
• The process is orchestrated across different systems, with human-in-the-loop validation and governance protocols to ensure the least amount of privilege is granted.
• The key benefits of this approach include:
  • Automating complex cognitive tasks that are dynamic and adaptive
  • Extracting data from unstructured documents, such as contracts and lease agreements
  • Providing human-in-the-loop exceptions for situations that are not perfect
  • Implementing robust governance protocols with role-based access control

Conclusion

• Automation Anywhere, in partnership with AWS, is transforming enterprise automation by combining AI and Agentic Automation to deliver much larger business results in days, not months.
• The practical guide and the AI Agents in Action demo showcase the power of this approach, highlighting the potential for enterprises to streamline their complex business processes and achieve significant cost savings and efficiency improvements.