AWS journey: Customer’s path to hybrid cloud excellence (MAM215)

Observability and Cloud Transformation: Empowering Businesses

Introduction to Solar Winds

  • Overview of Solar Winds and its products, including software as a service (SaaS) observability
  • Emphasis on understanding the current state of IT environments and the challenges faced by customers

Accelerating Business Transformation

  • Customers are focused on accelerating business transformation and embracing flexible consumption models
  • Complexities in managing multi-cloud environments and the need for a single pane of glass visibility

Challenges in IT Environments

  • Lack of common standards and the need for better observability and security integration
  • Difficulty in meeting SLAs and SLOs due to the growing complexity of IT environments

Managing the Unseen

  • The "forest for the trees" analogy - the challenge of gaining visibility across all environments and technologies
  • The importance of observability solutions in addressing this challenge

Customer Use Case: Healthcare Data Management Company

Customer Overview

  • The customer is a healthcare data management company with 6-8 applications, both on-premises and in the cloud
  • They have a mix of monolithic, N-tier applications and microservices, running on Kubernetes and containers
  • They manage petabytes of storage and have over 400 customers, each with large databases

Challenges

  • Reactive approach to issues, often finding out about problems from their customers
  • Lack of visibility into their applications, databases, and infrastructure
  • Need for a proactive approach to monitoring and troubleshooting

Adopting Observability

  • The customer was looking for an APM (Application Performance Monitoring) tool and a solution to understand user experience and satisfaction
  • They wanted a unified observability offering that could span both on-premises and cloud environments

Impact of Observability

  • Improved service delivery and customer satisfaction
  • Ability to proactively identify and resolve issues, even before customers are impacted
  • Unified visibility across the hybrid environment, enabling better collaboration between teams

Conclusion

  • Emphasis on the importance of hybrid observability solutions that can provide a single pane of glass across on-premises and cloud environments
  • Availability of Solar Winds observability solutions in the AWS Marketplace, with an opportunity to speak with the customer and learn more.

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