Observability and Cloud Transformation: Empowering Businesses

Introduction to Solar Winds

• Overview of Solar Winds and its products, including software as a service (SaaS) observability
• Emphasis on understanding the current state of IT environments and the challenges faced by customers

Accelerating Business Transformation

• Customers are focused on accelerating business transformation and embracing flexible consumption models
• Complexities in managing multi-cloud environments and the need for a single pane of glass visibility

Challenges in IT Environments

• Lack of common standards and the need for better observability and security integration
• Difficulty in meeting SLAs and SLOs due to the growing complexity of IT environments

Managing the Unseen

• The "forest for the trees" analogy - the challenge of gaining visibility across all environments and technologies
• The importance of observability solutions in addressing this challenge

Customer Use Case: Healthcare Data Management Company

Customer Overview

• The customer is a healthcare data management company with 6-8 applications, both on-premises and in the cloud
• They have a mix of monolithic, N-tier applications and microservices, running on Kubernetes and containers
• They manage petabytes of storage and have over 400 customers, each with large databases

Challenges

• Reactive approach to issues, often finding out about problems from their customers
• Lack of visibility into their applications, databases, and infrastructure
• Need for a proactive approach to monitoring and troubleshooting

Adopting Observability

• The customer was looking for an APM (Application Performance Monitoring) tool and a solution to understand user experience and satisfaction
• They wanted a unified observability offering that could span both on-premises and cloud environments

Impact of Observability

• Improved service delivery and customer satisfaction
• Ability to proactively identify and resolve issues, even before customers are impacted
• Unified visibility across the hybrid environment, enabling better collaboration between teams

Conclusion

• Emphasis on the importance of hybrid observability solutions that can provide a single pane of glass across on-premises and cloud environments
• Availability of Solar Winds observability solutions in the AWS Marketplace, with an opportunity to speak with the customer and learn more.