Best practices for end-to-end digital experience monitoring (COP320)

Summary of Best Practices for End-to-End Digital Experience Monitoring

Overview

  • Monitoring is critical for organizations, with outages costing over $100,000 each on average.
  • Digital experience refers to user interactions on digital platforms like websites, mobile apps, APIs, chat, and social media.
  • End-to-end digital experience monitoring is a comprehensive approach to tracking, analyzing, and optimizing user experience with digital services and applications.

Key Takeaways

Define SLOs (Service Level Objectives)

  • Start with business requirements and SLAs (Service Level Agreements) to understand why the application is being built.
  • Translate SLAs into realistic SLOs based on technical abilities.
  • Identify appropriate SLIs (Service Level Indicators) to track the SLOs.

Standardize Instrumentation

  • Set consistent instrumentation standards for signal enrichment and collection.
  • Standardize agent configurations to enable easier instrumentation for different teams.

Set SLO Budgets and Tracking

  • Define error budgets and burn rate thresholds to proactively monitor SLO compliance.
  • Use burn rate alarms to catch issues before SLO breaches.

Monitor the Full Stack

  1. Browser/Mobile: Track web core vitals, navigation, errors, and performance.
    • Use CloudWatch RUM (Real User Monitoring) and CloudWatch Synthetics.
  2. Network/Internet: Leverage CloudWatch Internet Monitor and CloudWatch Network Monitor to identify network-related issues.
  3. Application/Infrastructure: Use CloudWatch Application Signals to monitor application performance, errors, and dependencies.
  4. Database: Enable CloudWatch Database Insights to monitor database performance, errors, and application correlations.

Leverage Observability Tools

  • Utilize CloudWatch RUM, Synthetics, Application Signals, and Database Insights to gain end-to-end visibility.
  • Correlate data from various sources to understand the full picture.
  • Automate instrumentation and alarms based on SLOs.

Iterate and Improve

  • Continuously review and refine SLOs, instrumentation, and monitoring practices.
  • Collaborate with business stakeholders to ensure monitoring aligns with their needs.
  • Leverage AWS resources like the Observability Best Practices site and training.

Resources

  • Observability Best Practices: link
  • Observability Accelerator: link
  • Observability Skill Builder: link

Your Digital Journey deserves a great story.

Build one with us.

Cookies Icon

These cookies are used to collect information about how you interact with this website and allow us to remember you. We use this information to improve and customize your browsing experience, as well as for analytics.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference.

Talk to us