Boost employee productivity with Amazon Q Business (AIM213)

Amazon Cube Business: Boosting Employee Productivity

Overview of Amazon Cube Business

  • Amazon Cube Business is AWS's generative AI-powered assistant that helps make organizational data more accessible, enables users to get answers to questions, generate content, and take actions in third-party applications.
  • Key features:
    • Unifies data across various enterprise sources
    • Delivers quick, accurate, and relevant answers to business questions
    • Executes actions on behalf of the user
    • Streamlines daily tasks with user-created lightweight applications (Amazon Cube Apps)

Connecting Data Sources and Indexing

  • Amazon Cube Business provides over 40 popular enterprise connectors and document repositories to connect to various data sources.
  • The fully managed retrieval and augmented generation pipeline ingests, indexes, and maintains the data and permissions, enabling users to get answers.
  • Administrators can customize and control the responses end-users see using topics and guardrails.

Search and Conversational Features

  • Users can get answers directly from enterprise data or public knowledge, with citations provided.
  • Cube Business maintains conversation history and context, providing a seamless experience.
  • Administrators can apply access controls and block certain topics or phrases.
  • Browser extensions allow users to access Cube Business directly from web pages.

Actions and Automation

  • Cube Business provides built-in and custom plugins to enable users to take actions in various enterprise applications.
  • Amazon Cube Apps automate repetitive tasks, saving time and boosting productivity.

Customer Use Cases

  • IT Support: Reduced resolution time for common support queries
  • Risk and Compliance: Provided easy access to the latest policies and procedures
  • Knowledge Management: Improved consistency and quality of information
  • Human Resources: Streamlined new hire onboarding
  • Operations: Provided quick access to manuals and troubleshooting information

Life 360's Experience with Amazon Cube Business

  • Life 360, a safety-focused family platform, leveraged Cube Business to address challenges around knowledge management, personalization, and employee productivity.
  • Key use cases:
    • Cloud Companion: An internal bot assistant that provides access to various enterprise data sources
    • Figma to Swift UI Code Converter: A Cube App that automates the conversion of Figma designs to iOS code
    • Onboarding Birdie: A Cube App that personalizes the new hire onboarding experience
  • Early results show a 15-20% adoption rate, translating to an estimated 1 hour per week per employee saved.

Conclusion

  • Amazon Cube Business provides a versatile, secure, and easy-to-use platform to make enterprise data more accessible and boost employee productivity.
  • Life 360's experience showcases the potential of Cube Business in addressing various challenges around knowledge management, personalization, and automation.
  • The AWS team is available to help customers get started and explore the full capabilities of Amazon Cube Business.

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