Chegg maximizes uptime and fuels innovation with AWS and New Relic (COP333)
Summary of the Video Transcription
Introduction to Chegg and its Observability Journey
Chegg is the world's leading EdTech company, helping college students succeed in their academic journey.
Chegg serves over 7 million students and is a 100% AWS shop.
Key Business Objectives for Chegg
The primary focus is on providing a high-quality experience for students, especially during critical times like midterms and finals.
Ensuring availability and responsiveness of the platform is mission-critical.
Driving feature innovation to compete in a post-ChatGPT world is also a key objective.
Role of Observability in Achieving Business Goals
Navigating the complexity of a microservices architecture is crucial, and observability provided by New Relic helps Chegg understand how the system functions in the real world.
Observability helps Chegg monitor the health of the platform, identify performance issues, and make data-driven decisions.
Observability data is also used to improve the development and deployment pipelines, enabling faster time-to-market for new features.
Benefits of Observability for Chegg
Reduced Mean Time to Detection and Resolution (MTDR) by 87%, improving overall availability and student experience.
Ability to experiment with new features and track their performance, ensuring high-quality experiences.
Adoption of a "buy versus build" approach, partnering with New Relic to offload the operational burden of observability.
Advice for Observability Journey
Start with the business needs and focus on the critical parts of the system that directly impact the customer experience.
Find the right partner, not just a vendor, and leverage their expertise to drive insights and improvements.
Make observability and reliability a team sport, ensuring collaboration between infrastructure and application teams.
Impact of Observability for Chegg
Observability, particularly through the use of New Relic, is deeply integrated into Chegg's daily operations and decision-making processes.
The value of observability is considered unquantifiable, as it is as essential to Chegg's operations as using AWS or Jira.
Conclusion
New Relic offers a streamlined AWS onboarding experience, automatic mapping of dependencies, and support for open-source standards to help organizations quickly achieve observability and address performance issues.
Attendees are encouraged to visit the New Relic booth at re:Invent or reach out online to learn more about the observability journey.
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