Cloud ERP-native AI: SAP’s business AI strategy (MAM107)
Summarizing the Video Transcription
Introduction
Tammy Becker, part of the global Rise team at SAP, talks about the evolution of SAP and the company's focus on moving customers towards cloud-based ERP and AI adoption.
Shuthi Shetty, the global VP of Business AI Adoption and Activation at SAP, discusses the current state of AI adoption among customers and the value SAP can provide in this space.
The Evolution of SAP
Tammy Becker started at SAP in 1994 when the company was focused on selling flexible, customizable software, which led to technical debt.
As technology evolved, SAP moved from mainframes to client-server architecture, then to the portal and internet-based systems, and now to AI and better technology.
Customers want SAP to focus on industry-specific applications and the future rather than just compliance and regulatory requirements.
SAP is investing heavily in security ($8 billion per year) to provide a secure "bunker" for cloud ERP customers.
Challenges Faced by Customers
Customers often have a disconnect between IT and business, where IT is focused on keeping the lights on, while the business wants to enhance and automate processes.
SAP's goal is to help customers focus on the future and business enhancements by managing the day-to-day operations and upgrades.
Introducing Generative AI
Shuthi Shetty discusses the current state of AI adoption, with only 3% of customers having productively deployed AI with a return on investment.
Jewel, SAP's unified digital co-pilot, can be used for navigational, informational, transactional, and analytical tasks across SAP's cloud products.
SAP also offers embedded AI capabilities within its products, such as project-based financial insights and writing task assistance.
SAP provides support for customers, including AI discovery workshops, Jewel activation, and custom AI development on the SAP Business Technology Platform (BTP).
The Generative AI Hub on BTP provides access to various AI models and knowledge graph capabilities for accurate analytical queries.
SAP also has a comprehensive AI feature catalog and roadmap available for customers.
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