Finding your voice in the age of AI (MAM327)

Key Takeaways

Introduction

  • Sangita Walsh, VP of Customer and Alliances Marketing at RingCentral, and Samara Bay, author of "Permission to Speak", discuss finding your voice in the age of AI.
  • Sangita provides background on RingCentral, a leader in trusted AI-powered business communications.
  • Samara then discusses the importance of the human voice and how it can be better than any technology.

The Human Voice

  • Samara emphasizes the importance of being present with our bodies and voices, not just focusing on technology.
  • She leads the audience in some physical exercises to connect with their bodies and voices.
  • Samara shares her background as a dialect coach in Hollywood and the insecurities she observed even in successful people when it came to their voices.

Principles for Effective Communication

Samara outlines three key principles for improving one's voice and communication:

  1. Breath:

    • Breathing deeply from the diaphragm can help unlock our natural voice.
    • Many of us have developed habits of shallow breathing and vocal constriction.
  2. Care:

    • Speaking with authenticity and revealing our emotional connection to the topic.
    • Avoiding artificial "customer service" or "authoritative" voices.
  3. Purpose:

    • Identifying the purpose behind what we're saying - to connect or to protect.
    • Speaking with the intention of serving the listener, not just ourselves.

Applying the Principles

  • Samara has the audience practice applying these principles by sharing a short personal statement or tagline.
  • She provides feedback and encouragement, emphasizing the importance of vulnerability and trust in effective communication.

Connecting Voice and Technology

  • Sangita then explains how RingCentral aims to harness the power of the human voice and integrate it with AI-powered communication technologies.
  • She discusses RingCentral's capabilities in areas like sentiment analysis, call summaries, and compliance, all built on the foundation of the human voice.

Conclusion

  • Sangita invites the audience to visit the RingCentral booth and learn more about how the company is working to humanize communication technologies.
  • The session emphasizes the importance of embracing our bodies, emotions, and authentic voices, even as we leverage the power of AI and communication tools.

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