Froedtert Health transforms patient engagement with generative AI (HLS214)

Building a Robust Cloud-Native Healthcare Platform with AI

Transforming Healthcare through Cloud and Digital Innovation

Key Takeaways:

  • Freer Health System's journey from an on-premises infrastructure to a cloud-native, digital-first healthcare platform.
  • Importance of people, process, and technology in driving digital transformation.
  • Leveraging AWS services like Lambda, API Gateway, and Serverless to build a scalable, secure, and agile platform.
  • Integrating cloud-native capabilities with legacy healthcare infrastructure.
  • Utilizing data and analytics to personalize patient experiences and drive clinical outcomes.
  • Adopting a product-driven, engineering-centric approach to healthcare innovation.
  • Launching a digital-first primary care clinic and open-sourcing cloud infrastructure constructs.

Freer Health System's Digital Transformation Journey

  • Shifting Mindset: Freer Health System recognized technology as the core driver of their business, not just a supporting function.
  • Patient-Centric Approach: Focusing on delivering seamless digital experiences for patients, rather than just providing access to medical records.
  • Data-Driven Insights: Shifting from a medical record-centric view of data to a longitudinal, patient-journey-focused approach to enable personalization and machine learning.

Building the Cloud-Native Foundation

  • People and Culture: Adopting a product-driven, engineering-centric approach with small, cross-functional teams.
  • AWS Landing Zone for Healthcare: Establishing a secure, compliant, and scalable multi-account AWS environment.
  • Serverless Architecture: Leveraging AWS services like Lambda, API Gateway, and Step Functions to build a cloud-native platform.

Integrating with Legacy Healthcare Systems

  • Overcoming challenges in integrating with monolithic EHR systems through a microservice-based approach.
  • Adapting cloud-native practices to fit the healthcare compliance and security requirements.

Leveraging AI and Generative AI

  • Integrating Bedrock, AWS's large language model, as a co-pilot for clinicians.
  • Leveraging Augmented Retrieval and Generation to surface relevant clinical guidelines and knowledge.
  • Enabling rapid experimentation and innovation through the cloud-native platform.

Driving Tangible Outcomes

  • 10% year-over-year growth in patient population using digital services.
  • 20% year-over-year growth in monthly active users.
  • Improved mental health outcomes through digital therapeutic programs.
  • Launching a digital-first primary care clinic.
  • Open-sourcing cloud infrastructure constructs.

Conclusion

Freer Health System's journey demonstrates the power of embracing cloud-native technologies and a digital-first mindset to transform healthcare delivery and drive better patient outcomes. By building a robust, secure, and agile platform, they have enabled rapid innovation and the integration of AI and generative AI capabilities to enhance the patient experience and clinical decision-making.

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