From observability to automation: Transforming enterprises with AI (AIM238)

Observability and Automation in Complex IT Environments

Introduction

  • Todd Cary, the leader of GSP sales teams at AWS, introduces the session and the topic of helping partners become bigger investors, customers, and better sellers in the marketplace.
  • He highlights the evolving focus on areas like Generative AI, security, and observability, which are key challenges for complex IT environments.
  • Abijit, from digitate, is brought in to share a customer success story demonstrating how observability and automation can address these challenges.

About digitate

  • digitate is a product company focused on closed-loop automation, founded in 2015.
  • They cater to global enterprises with complex technologies and "hyper-instrumentation" - an abundance of data, monitoring, and logs.
  • digitate has branched out into multiple product lines, serving over 250 global, Fortune 2000 customers.

Customer Success Story: Global Medical Devices Manufacturer

The Challenge

  • The customer, a global medical devices manufacturer in the orthopedic division, faced challenges in their supply chain and demand planning process.
  • The key issues were the accuracy of data, delays, and the complexity of the IT landscape, including SAP, JDA, legacy systems, and various web services.
  • This complexity led to delays in device manufacturing and delivery to hospitals and patients.

The Solution

  1. Blueprinting: digitate first focused on understanding the entire enterprise process and building visibility across the supply chain and demand planning process, which involved 10+ complex systems and 75+ interfaces.
  2. Observability: digitate identified over 250 potential failure points in the business transactions, not just related to system availability and performance, but also data quality and business SLAs.
  3. Anomaly Detection: digitate's solution, Ignio, was able to detect anomalies proactively, identify root causes, and provide fixes before the business was impacted.
  4. Closed-Loop Automation: Ignio's capabilities included unified observability, AI-driven predictive and proactive insights, and closed-loop automation to address the identified issues.

The Results

  • The planning cycle time was reduced from 7 days to a few hours, a significant improvement.
  • Automation savings of over $6.5 million were achieved, reducing the total cost of ownership.
  • Order transaction delays were eliminated, directly impacting the business.

The AWS Partnership

  • Todd Cary highlights the value of the partnership between digitate and AWS, emphasizing the focus on outcomes and business impact rather than just technology.
  • He notes that AWS is heavily investing in and supporting partners like digitate, who can deliver tangible results to customers.
  • The collaboration between digitate and AWS is seen as a powerful value proposition, leveraging the strengths of both companies to address the challenges of complex IT environments.

Conclusion

  • The customer success story showcases how observability and automation, powered by digitate's Ignio solution and the AWS platform, can help enterprises overcome the challenges of complex IT landscapes and achieve significant business benefits.
  • The partnership between digitate and AWS is highlighted as an example of the type of relationship AWS seeks to invest in, where the focus is on delivering tangible outcomes for customers.

Your Digital Journey deserves a great story.

Build one with us.

Cookies Icon

These cookies are used to collect information about how you interact with this website and allow us to remember you. We use this information to improve and customize your browsing experience, as well as for analytics.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference.

Talk to us