Future of Zoom AI: Customization, integration & enhanced collaboration (AIM204)

Zoom's AI Innovations and Platform Ecosystem

Overview

  • Zoom is expanding its platform beyond just a meetings platform, offering capabilities like phone, webinars, events, scheduling, email, and calendar integration.
  • Zoom has embedded AI companion capabilities, which is a digital assistant that can provide summarizations, insights, and enable actions across Zoom and connected data sources.

AI Companion

  • Zoom's AI Companion is built on a federated architecture, utilizing models from OpenAI, Anthropic, and Zoom's own tuned models.
  • It does not use any customer data, focusing on providing high-quality summarizations and actionable insights.
  • The latest version, AI Companion 2.0, is now deeply integrated into the Zoom application, allowing users to access its capabilities directly within the Zoom interface.
  • Key features of AI Companion:
    • Providing contextual information to enable faster decision-making
    • Synthesizing information from various sources (calendar, meeting notes, etc.)
    • Surfacing action items, decisions, and due dates to accelerate workflows

Zoom AI Studio

  • Zoom AI Studio allows customers to customize AI Companion through a low-code/no-code interface.
    • Knowledge Collections: Bring your own data to enrich the AI Companion's understanding.
    • Fine-tuning: Customize speech services with your organization's vocabulary.
    • AI Skills: Create custom meeting templates and workflows.

Zoom Developer Platform

  • Zoom is focused on providing an open platform for developers, with SDKs, APIs, and a comprehensive set of developer resources.
  • Key objectives:
    • Choice: Allow customers to integrate Zoom into their existing workflows and tools.
    • Ease of use: Simplify the development and integration experience.
    • Apps and Integrations: Expand the Zoom Marketplace with over 2,600 apps.
  • Monetization opportunities for developers through the Zoom Marketplace and ISV program.
  • Developers can leverage Zoom's core technology (video, screen sharing, etc.) through the CPL offering.
  • Upcoming announcement: Zoom and AWS partnership expansion.

Real-Time Media Streams (RTMS)

  • Zoom is opening up a beta for developers to access raw audio, video, and screen sharing data from Zoom meetings.
  • This allows developers to build custom AI models and applications directly on top of Zoom's core capabilities.

Call to Action

  • Explore the QR codes provided to learn more about AI Companion, the customization options, and Zoom's developer ecosystem.
  • Stay tuned for the upcoming Zoom and AWS partnership announcement during the Zoom Keynote on Wednesday.

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