How National Australia Bank is Pioneering Innovation and DevOps (DOP222)

Software Delivery Journey at National Australia Bank (NAB)

Introduction

  • Paul Roone, Executive for Core Platforms at National Australia Bank (NAB)
  • NAB is a 160+ year old financial institution in Australia with an ambition to become the most customer-centric company in Australia and New Zealand
  • NAB has over 38,000 employees and 10 million+ customers, and is Australia's largest business bank

NAB's Cloud Journey

  • Began migration to cloud and cloud-first strategy around 2017-2018
  • Currently have 84% of their workloads running on public cloud (AWS and Microsoft)
  • Massive scale of cloud migration for a large bank

Partnering with Harness

  • Looked for a resilient, secure, and scalable platform for development and deployment of applications and infrastructure across multiple clouds
  • Started with Harness' CI/CD module, then expanded to Infrastructure as Code (IAC) module
  • Key focus on:
    • Standardized templates for pipelines and deployments to reduce drift and toil
    • Automating infrastructure provisioning and patching
    • Embedding security and governance controls within the platform

Benefits Realized

  • Significant reduction in build times, build failures, and deployment-related tasks
  • Increased confidence in compliance and security through shift-left approach
  • Improved telemetry and visibility into the software delivery process
  • Simplified decommissioning of legacy tools and pipelines

Next Steps

  • Extending Harness platform to commercial off-the-shelf applications
  • Further abstracting away undifferentiated heavy lifting from developers
  • Enabling developers to focus more on building features for customers

Key Takeaways

  • NAB's cloud journey has been a massive undertaking, with 84% of workloads now on public cloud
  • Partnering with Harness has helped NAB standardize and automate their software delivery process, reducing toil and improving velocity
  • Focus on empowering developers to focus on building customer-centric features, while automating the undifferentiated heavy lifting
  • Continuous improvement and simplification remains a key priority as NAB progresses on its transformation journey

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