The AI advantage: Unlocking the full potential of your EUC services (PEX208)

Leveraging AI for Efficient End-User Computing Management

Key Takeaways:

  1. Challenges faced by End-User Computing (EUC) administrators:

    • Managing thousands of workspaces deployed globally
    • Troubleshooting user connectivity issues
    • Scaling EUC environments with limited resources
  2. Solution Approach:

    • Integrating multiple data sources (workspaces console, CloudWatch, CloudWatch Internet Monitor)
    • Leveraging Amazon Bedrock and AWS Lambda for real-time information gathering and script generation
    • Providing a user-friendly chat interface for EUC administrators and potentially end-users

Architecture Overview

  1. User Interface:

    • Allows EUC administrators (or potentially end-users) to interact with the solution through a web-based chat interface.
    • Connects to Amazon Cognito and ECS for authentication and hosting the frontend.
  2. Knowledge Base:

    • Stores information related to workspace best practices, API calls, and other relevant data.
    • Enables the solution to provide contextual information to the users.
  3. Real-Time Data Retrieval:

    • Amazon Bedrock and AWS Lambda functions are used to fetch real-time data from the AWS Workspaces service, CloudWatch, and CloudWatch Internet Monitor.
    • This allows the solution to gather details about workspace connectivity, performance, and network-related issues.

Demonstration Scenarios

  1. ISP Outage Impact Analysis:

    • Identifies the specific workspaces that are connected to a particular ISP (e.g., T-Mobile).
    • Provides detailed information about the impacted workspaces, including location, client details, and connection metrics.
  2. Automated Workspace Management:

    • Generates PowerShell scripts to perform actions like rebooting or rebuilding unhealthy workspaces.
    • Simplifies the process of managing workspaces at scale and automates common administrative tasks.

Extensibility and Customization

  • The solution can be extended to include custom data sources, workflows, and use cases.
  • EUC administrators or partners can add their own content to the knowledge base, allowing the solution to address specific organizational needs.
  • The chat interface can be further customized to provide a more personalized experience for end-users or EUC teams.

Additional Resources

  • Generative AI blog: Provides information on the latest developments in AI and machine learning.
  • End-User Compute blog: Covers various AWS services and solutions for end-user computing, including Amazon WorkSpaces, Amazon AppStream 2.0, and Amazon WorkSpaces Web.

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