The rising need for customer trust in cybersecurity (SEC107)

Here is the detailed summary of the video transcription in markdown format:

The Importance of Customer Trust in Cybersecurity

The Evolving Cybersecurity Landscape

  • The cyber landscape has seen an increase in the number of data breaches, making data the primary target for cybersecurity efforts.
  • This has led to increased scrutiny and the need for trust between vendors and customers, especially for vendors that deal with sensitive data.

Building Customer Trust

  • Vendors are establishing "offices of trust" to provide a higher level of transparency and communication with customers.
  • This involves having industry experts with experience in handling security incidents and breaches to engage with customers and build trust.
  • Customers are increasingly demanding security discussions from the beginning of the engagement, and vendors are setting up customer advisory boards to foster transparency and collaboration.

Addressing Vendor Questionnaires and Audits

  • Traditional vendor questionnaires and customer audits are not scaling well and are seen as ineffective for real security transparency.
  • Vendors are transitioning to a self-serve approach, providing customers with comprehensive information about their security posture, certifications, and testing results, rather than chasing down all the questionnaire items.
  • Vendors are also moving away from allowing customer-initiated audits, as they are seen as a waste of time and resources, with vendors already undergoing multiple audits at any given time.

Supply Chain and Transparency

  • Supply chain security and transparency are critical aspects of building customer trust.
  • Vendors need to be transparent about third-party vulnerabilities, mitigation strategies, and the overall security of their supply chain.
  • Emerging technologies, such as AI-powered bots, can help automate the process of answering compliance and audit questions, improving transparency and efficiency.

AI Governance and Trust

  • Ensuring trust in AI-powered systems is crucial, both in terms of the results and the security of the AI itself.
  • Key principles for AI governance include:
    • Providing explainability of AI results, including confidence levels and decision-making explanations.
    • Aligning with data privacy and compliance frameworks, such as GDPR and CCPA, to ensure transparency and adherence to purpose-of-processing.
    • Maintaining an inventory of AI assets, assessing risks, and implementing appropriate security controls and governance.
  • Versioning and drift detection of AI models are important aspects of maintaining trust, requiring careful management of the training data and input sources.

The Role of AI in GRC and Security

  • AI can significantly disrupt and enhance various aspects of Governance, Risk, and Compliance (GRC) and security operations:
    • Automating mundane tasks, such as alert triage and compliance questionnaire responses, to reduce fatigue and improve efficiency.
    • Enabling seamless application migration and modernization by leveraging AI to understand dependencies and refactor legacy applications.
    • Automating data classification, labeling, and access control to improve data security and governance.

The Importance of Data Hygiene and Retention

  • Maintaining data hygiene, such as identifying and removing duplicate data, is crucial for effective data governance and security.
  • Overly long data retention periods, driven by regulatory requirements, can also pose risks and should be carefully evaluated.
  • Leveraging AI and automation to identify and manage data lifecycle can help organizations improve their data hygiene and reduce unnecessary data retention.

Conclusion: Transparency and Trust as a Two-Way Street

  • Transparency and trust are essential for building effective relationships between vendors and customers in the cybersecurity landscape.
  • This requires a mutual understanding and commitment to transparency, with both parties working together to address security challenges and leverage emerging technologies, such as AI, to improve efficiency, accuracy, and trust.

Your Digital Journey deserves a great story.

Build one with us.

Cookies Icon

These cookies are used to collect information about how you interact with this website and allow us to remember you. We use this information to improve and customize your browsing experience, as well as for analytics.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference.

Talk to us