AWS re:Invent 2025 - AWS & GenAI Power CDG's Telecom Software Modernization Journey (SMB202)

AWS re:Invent 2025 - AWS & GenAI Power CDG's Telecom Software Modernization Journey

Digital Divide in Rural America

• 25-40 million Americans lack access to fixed broadband internet
• Underserved communities are falling behind educationally and economically
• CDG's clients are building fiber and fixed wireless networks to bring broadband to these rural areas

CDG's Digital Transformation Journey

• 3.5 years ago, CDG faced challenges with legacy infrastructure and applications
• Needed to modernize tech stack, eliminate technical debt, and transform culture
• Partnered with AWS to leverage cloud services, partner network, and funding

Key Initiatives

• Migrated applications to AWS, decommissioning on-premises data centers by 2028
• Launched "CDG Elements" - a next-gen cloud-native, AI-powered platform
• Leveraged AWS Bedrock to build generative AI solutions:
  • Launched AI chatbot with persona-based virtual agents
  • Integrating AWS Connect for voice capabilities
  • Evaluating use of NovaVoice for interactive voice conversations
• Implemented AI-powered automation:
  • Automated client onboarding to reduce time by 50%
  • AI-based network monitoring and anomaly detection to proactively address issues
  • AI-powered route optimization for field technicians, improving efficiency by 25-40%

Business Impact

• Doubled sales year-over-year for 3 years, 58% revenue growth
• Attracted larger clients (5-10x bigger than previous clients)
• Enabled clients to rapidly expand their networks and subscriber base
• Reduced call center volume and enabled agents to focus on higher-value tasks
• Automated provisioning and integration with network equipment vendors

Lessons Learned

1. Plan strategically with clear business objectives
2. Leverage partnerships (AWS Partner Network, enterprise support)
3. Foster a culture of innovation and embrace new technologies like generative AI
4. Focus on customer impact and measurable outcomes

Looking Ahead to 2026

• Launch QA virtual agent for automated code reviews and testing
• Further enhance onboarding virtual agent
• Implement agent-to-agent collaboration network with third-party integrations
• Expand "CDG Elements" platform with new visual workflow builder, point-of-sale solution, and platform automation designer
• Integrate AWS KeyOps to accelerate developer efficiency

The key takeaways from this presentation are:

• CDG's digital transformation journey leveraging AWS and generative AI to modernize their telecom software and enable their clients to close the digital divide in rural America
• Specific initiatives around cloud migration, AI-powered automation, and innovative AI solutions that drove significant business impact
• Lessons learned for other organizations embarking on similar large-scale digital transformation projects
• CDG's roadmap for further enhancing their AI-native platform and driving continued innovation in the telecom industry