TalksAWS re:Invent 2025 - AWS & GenAI Power CDG's Telecom Software Modernization Journey (SMB202)

AWS re:Invent 2025 - AWS & GenAI Power CDG's Telecom Software Modernization Journey (SMB202)

AWS re:Invent 2025 - AWS & GenAI Power CDG's Telecom Software Modernization Journey

Digital Divide in Rural America

  • 25-40 million Americans lack access to fixed broadband internet
  • Underserved communities are falling behind educationally and economically
  • CDG's clients are building fiber and fixed wireless networks to bring broadband to these rural areas

CDG's Digital Transformation Journey

  • 3.5 years ago, CDG faced challenges with legacy infrastructure and applications
  • Needed to modernize tech stack, eliminate technical debt, and transform culture
  • Partnered with AWS to leverage cloud services, partner network, and funding

Key Initiatives

  • Migrated applications to AWS, decommissioning on-premises data centers by 2028
  • Launched "CDG Elements" - a next-gen cloud-native, AI-powered platform
  • Leveraged AWS Bedrock to build generative AI solutions:
    • Launched AI chatbot with persona-based virtual agents
    • Integrating AWS Connect for voice capabilities
    • Evaluating use of NovaVoice for interactive voice conversations
  • Implemented AI-powered automation:
    • Automated client onboarding to reduce time by 50%
    • AI-based network monitoring and anomaly detection to proactively address issues
    • AI-powered route optimization for field technicians, improving efficiency by 25-40%

Business Impact

  • Doubled sales year-over-year for 3 years, 58% revenue growth
  • Attracted larger clients (5-10x bigger than previous clients)
  • Enabled clients to rapidly expand their networks and subscriber base
  • Reduced call center volume and enabled agents to focus on higher-value tasks
  • Automated provisioning and integration with network equipment vendors

Lessons Learned

  1. Plan strategically with clear business objectives
  2. Leverage partnerships (AWS Partner Network, enterprise support)
  3. Foster a culture of innovation and embrace new technologies like generative AI
  4. Focus on customer impact and measurable outcomes

Looking Ahead to 2026

  • Launch QA virtual agent for automated code reviews and testing
  • Further enhance onboarding virtual agent
  • Implement agent-to-agent collaboration network with third-party integrations
  • Expand "CDG Elements" platform with new visual workflow builder, point-of-sale solution, and platform automation designer
  • Integrate AWS KeyOps to accelerate developer efficiency

The key takeaways from this presentation are:

  • CDG's digital transformation journey leveraging AWS and generative AI to modernize their telecom software and enable their clients to close the digital divide in rural America
  • Specific initiatives around cloud migration, AI-powered automation, and innovative AI solutions that drove significant business impact
  • Lessons learned for other organizations embarking on similar large-scale digital transformation projects
  • CDG's roadmap for further enhancing their AI-native platform and driving continued innovation in the telecom industry

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