AWS re:Invent 2025 - Beyond EHR: Leveraging AWS for Maximum Clinical and Operational Impact (IND213)

Beyond EHR: Leveraging AWS for Maximum Clinical and Operational Impact

Adoption of Epic on AWS

• Epic on AWS has become a standard practice, with 46 organizations in the Epic on AWS community across the US, Canada, and Australia.
• Health systems are adopting Epic on AWS for the business, technology, and financial benefits:
  • Business benefits: Agility, improved user experience, and enhanced security
  • Technology benefits: Scalability, resilience, and performance
  • Financial benefits: Reduced costs and improved operating margins

Jupiter Medical Center's Journey

• Jupiter Medical Center, an independent health system in Florida, migrated to Epic on AWS to create a unified patient and provider experience.
• They also implemented Amazon Connect to improve their call center operations:
  • Reduced call abandonment rate by 50% (from 9% to 4%)
  • Improved utilization of expensive imaging modalities by 20%
  • Significantly reduced operating expenses for the call center

Next Steps: Enhancing Patient Experience and Clinical Outcomes

• Jupiter Medical Center is exploring AI-enabled features to improve the patient experience, such as:
  • Integrating navigation and appointment scheduling into the patient portal
  • Providing personalized recommendations and directions to the closest/best clinic

Ray Children's Health's Data Transformation

• Ray Children's Health built a modern, cloud-native data platform called "Platform Mosaic" on AWS:
  • Powered by Databricks, Tableau Cloud, and GitHub Enterprise
  • Enables data democratization, collaboration, and self-service analytics
  • Provides a secure, scalable, and HIPAA-compliant environment for data-driven innovation

Leveraging AI and Automation

• Ray Children's Health developed an AI-powered virtual assistant called "RCH Chat" on the AWS platform:
  • Provides instant access to policies, operational documents, and other knowledge base information
  • Uses retrieval-augmented models to provide accurate, trusted responses without hallucination
  • Improves efficiency and reduces the burden on clinical and operational staff

Preparing for the Future

• Ray Children's Health is preparing for a merger and Epic implementation by:
  • Evaluating applications and infrastructure for cloud-fitness
  • Building a unified data fabric to integrate data from both organizations
  • Optimizing costs and operations for sustainability
  • Expanding AI and automation capabilities, such as enhancing the RCH Chat

Key Takeaways

• Adopting Epic on AWS can provide significant business, technology, and financial benefits for healthcare organizations.
• Leveraging AWS services can enable healthcare providers to enhance the patient experience, improve clinical outcomes, and drive operational efficiency.
• Successful digital transformation requires a focus on people, culture, and collaboration, in addition to technology.
• Healthcare organizations should embrace a "fail fast, learn faster" mindset to drive innovation and stay ahead of the competition.