AWS re:Invent 2025 - Paciolan’s Journey: Digital Transformation & Operational Excellence with AWS

AWS re:Invent 2025 - Paciolan's Journey: Digital Transformation & Operational Excellence with AWS

Industry Challenges

• Troubleshooting and root cause analysis
• Visibility gaps
• Delivering reliable services in complex, hybrid IT environments
• The need for operational resilience - the ability to quickly recover from issues and maintain service levels

Paciolan's Overview

• Paciolan provides live event ticketing, primarily for college athletics
• Experiences significant traffic spikes during ticket sales and events
• Operates a hybrid IT environment with on-premises and cloud (EKS) components

Paciolan's Cloud Journey

• Migrated from on-premises to a microservices architecture, leveraging Kubernetes (EKS and on-premises)
• Faced challenges understanding service interactions and resource utilization in the containerized environment
• Implemented AWS and Solar Winds solutions to gain visibility and observability

Observability and Monitoring

• Deployed Solar Winds Application Performance Monitoring (APM) to understand service interactions, network latency, and resource utilization
• Established dashboards and alerts to proactively monitor key services and infrastructure during high-traffic events
• Enabled teams to have a single source of truth and collaborate on resolving issues

Benefits of the AWS Cloud

• Ability to quickly scale resources (compute, memory, etc.) to handle traffic spikes
• Easier to make infrastructure changes and additions compared to on-premises
• Improved operational resilience and ability to maintain service levels during high-traffic events

Solar Winds Platform

• Provides full-stack observability, covering networks, infrastructure, applications, user experience, and databases
• Integrates incident response, problem management, and service management capabilities
• Leverages machine learning and AI (including newly announced Agentic AI) for intelligent alerting and insights

Key Takeaways

• Paciolan's successful cloud migration and adoption of observability tools enabled them to maintain operational excellence during critical high-traffic events
• Visibility into the entire technology stack, from infrastructure to applications, is crucial for understanding and resolving issues quickly
• Leveraging the scalability and flexibility of the AWS cloud, combined with comprehensive observability solutions, can help organizations achieve operational resilience

Examples and Results

• Paciolan used Solar Winds dashboards and alerts to proactively monitor their systems during major ticket sales and events, allowing them to quickly identify and resolve issues before impacting customers
• By gaining visibility into service interactions and resource utilization in their containerized environment, Paciolan was able to optimize their Kubernetes configurations and improve overall performance