TalksAWS re:Invent 2025 - ServiceNow + AWS: The Enterprise Standard for AI-Driven Workflows (AIM283)

AWS re:Invent 2025 - ServiceNow + AWS: The Enterprise Standard for AI-Driven Workflows (AIM283)

AWS re:Invent 2025 - ServiceNow + AWS: The Enterprise Standard for AI-Driven Workflows

The Partnership Between ServiceNow and AWS

  • ServiceNow and AWS are partnering to power AI-driven workflows on the cloud, delivering:
    • Savings: Running ServiceNow directly on AWS to meet data residency, performance, and governance requirements
    • Innovation: Over 100 out-of-the-box integrations between ServiceNow and AWS products
    • Impact: Accelerating time-to-value for customers like Bell Canada, Pearson, DXE, and Boommy

The ServiceNow AI Platform

  • ServiceNow's AI platform unifies AI, data, and workflows on a single platform, replacing "chaos with clarity"
  • Key capabilities:
    • AI Orchestrator to coordinate a dynamic network of AI agents
    • AI Control Tower for security, compliance, and performance governance
    • Workflow Data Fabric to unify structured, unstructured, and real-time data

Powering AI-Driven Workflows Across Industries

Financial Services

  • Example: Automating insurance claims processing using AWS Textract to extract data from PDFs with near-perfect accuracy, triggering automated workflows in ServiceNow

Healthcare

  • Example: Automating clinician onboarding and device maintenance using AWS IoT and ServiceNow workflows
    • AWS IoT devices detect anomalies in medical equipment, triggering ServiceNow workflows to dispatch the right technician with the right tools

DXE Insurance's Transformation with ServiceNow and AWS

  • DXE Insurance is one of the largest users of AWS in the insurance industry, running its "Assure" platform on AWS
  • Partnering with ServiceNow provides:
    • Orchestration and workflow automation across DXE's legacy policy administration systems
    • 30-40% improvements in processing times and cost reductions
    • Faster claims processing, from 60 days down to 10-15 days

The Future of Enterprise Transformation

  • Expanding the partnership to explore quantum computing and AI, aiming to:
    • Accelerate AI capabilities through quantum computing
    • Develop benchmarking and governance frameworks for responsible AI adoption
  • Key focus areas:
    • Enabling the future workforce with quantum and AI skills
    • Guiding model selection and cost management for AI initiatives
    • Embedding AI strategy and governance into enterprise operations

Conclusion

  • ServiceNow and AWS are deeply collaborating to deliver the enterprise standard for AI-driven workflows, tackling challenges around scalability, coordination, and governance
  • The partnership is driving tangible business impact for customers like DXE Insurance, and looking ahead to the transformative potential of quantum computing and responsible AI.

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